Your Enquiry Details
When you submit a form, we collect your name, email address, optional contact number, selected service and message. The source website is included so the enquiry can be identified. Avoid sending payment information, sensitive personal information or details unrelated to the work.
How Enquiries Are Used
We use the information to review your commercial refrigeration requirement and respond about suitable next steps. Before an enquiry is passed to a suitable local refrigeration firm, the form asks for your agreement. The recipient may use the shared information to contact you about the requirement and provide its own quotation or terms.
Your agreement to share an enquiry is not consent to unrelated marketing. A service booking or contract is separate from the enquiry. We do not sell your details for unrelated advertising.
Your Choices And Legal Basis
Your requested response is handled on the basis of taking steps at your request before a potential service contract, where applicable, or the legitimate interest in responding to a business enquiry. Sharing with a suitable local firm relies on the agreement requested in the form. You can withdraw that agreement by contacting us through this website before further sharing takes place.
Withdrawal does not undo processing already carried out lawfully. If your information has already been shared, the recipient may have its own responsibilities and retention requirements. You can ask for the identity of a recipient and information about the sharing.
Storage And Protection
Enquiry details are handled through the website enquiry system and restricted to those who need them to assess or respond to the request. Information is kept only for as long as needed for the enquiry, follow-up and applicable legal requirements. You can ask about the retention period applying to your particular request.
Technical providers may process information to deliver the website and forms. Where international transfers apply, appropriate protections are required under applicable data protection law. No internet transmission can be treated as risk-free.
Cookies And External Services
This website does not use advertising or analytics cookies in its static pages. Your browser requests fonts from Google Fonts, which may receive technical request information such as your IP address. External reference links open services with their own privacy information.
The enquiry system may process technical logs for security and reliable delivery. A hidden form field helps filter automated submissions. Do not enter information into that field.
Your Data Rights
Under UK data protection law, you may have rights to access, correction, erasure, restriction, objection and portability, depending on the circumstances. You may also withdraw consent where consent is the relevant basis. Use the contact form, choose the other service option and begin your message with “Privacy request”.
Provide enough information to identify the enquiry without adding unnecessary sensitive details. Identity verification may be needed before information is released. You can also complain to the Information Commissioner’s Office if you are concerned about the handling of your personal information.
Policy Review
This policy describes the enquiry journey on this website. Last reviewed: 22 October 2026. Any material change to the way enquiries are handled should be reflected here before that change is introduced.